Frequently Asked Questions

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: customerservice@foodtantraa.com
Call us: +91 97392 45399

Registration

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on foodtantraa.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one Foodtantraa account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your Foodtantraa account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Payment

You can pay for your order on bigbasket.com using the following modes of payment:

  1. Cash on delivery
  2. Credit and debit cards (VISA / Mastercard / Rupay)
  3. Foodtantraa Digital Wallet

There is no VAT. However, GST will be applicable as per Government Regulizations.

Yes it is absolutely safe to use your card on foodtantraa.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Foodtantraa account as Store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

The Foodtantraa Wallet is a pre-paid credit account that is associated with your Foodtantraa account. This prepaid account allows you to pay a lump sum amount once to Foodtantraa and then shop multiple times without having to pay each time.

Delivery Related

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

In case of a delay, our customer support team will keep you updated about your delivery.

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

The Same day Delivery is applicable to our entire range of products.

Account Related

My Account is the section you reach after you log in at foodtantraa.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.